Aventis Alpha Care Privacy Policy
Effective Date: March 01, 2025
1. Collection of Personal Information
Aventis Alpha Care collects personal information, including but not limited to name, address, phone number, and email address, when you interact with our services, such as scheduling a meeting or inquiring about our home care platform.
We obtain phone numbers solely to provide SMS communications related to prospective partnerships, meetings, or routine business activities. We do not share Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes with third parties or affiliates for marketing purposes.
2. Storage and Retention
Personal information is securely stored using industry-standard encryption and access controls. We retain data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
3. Use and Sharing of Personal Information
Collected information is used for standard business communication, including but not limited to:
- Appointment reminders
- Meeting confirmations
- Case follow-ups
We do not share your personal information with third parties for marketing purposes. When necessary, we may share personal information with trusted service providers assisting in service delivery, subject to strict confidentiality agreements.
4. SMS Consent & Compliance
4.1 Opt-In Process
By providing your phone number, you consent to receive SMS messages from Aventis Alpha Care related to appointment reminders and business-related communication. Consent is obtained through our website at https://aventisalpha.com/#contactsection. The opt-in process includes:
- An unchecked checkbox by default
- The following verbiage: “By checking this box, I consent to receive SMS from Aventis Alpha Care. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://aventisalpha.com/privacy-policy/ to see our privacy policy and https://aventisalpha.com/sms-terms-and-conditions/ for our Terms of Service.”
4.2 Message Frequency & Content
Users can expect to receive transactional messages, including:
- Appointment reminders
- Meeting confirmations
- Case follow-ups
SMS frequency will range between 50 to 1,000 messages daily across all users, in accordance with TCR guidelines.
An individual customer may recieve upto 50 message(s) per month, in compliance with TCR registration guidelines.
4.3 Opt-Out & Confirmation
Users can opt out at any time by replying STOP to any received SMS. Upon opting out, you will receive a final confirmation message stating: “You have successfully opted out of Aventis Alpha Care SMS notifications. No further messages will be sent. Reply HELP for assistance.”
To opt back in, reply START at any time.
5. Protection of Personal Information
We maintain physical, technical, and administrative safeguards to protect against unauthorized access, use, alteration, or disclosure. Access to personal information is restricted to authorized personnel who require it to perform their job functions.
6. Access and Correction Requests
You have the right to request access to, correct, or delete your personal information. Please contact us using the information below to submit such requests.
7. Changes to This Policy
Aventis Alpha Care may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated “Effective Date.”
8. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact us at: som.bhadra@aventisalpha.com
Aventis Alpha Care
27142 SE Grand Ridge Drive, Issaquah, Washington 98029
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